Employee Assistance Program
EAP Services Melbourne & Victoria
Foremind gives your team support when they need it, plus the compliance record your business requires under the Victorian Code of Practice.
- ✓Staff actually use it, always anonymous
- ✓Book a real counsellor of choice in 60 seconds, 24/7
- ✓EAP usage builds audit-ready compliance records
- ✓Trend visibility gives you ROI confidence
Request a quote
Trusted by Hundreds of Leading Australian Businesses
EAP support your team will actually use
Foremind gives Melbourne and wider Victorian organisations EAP support that teams actually engage with. Staff get support, managers get the compliance record - automatically, from the same platform.
Staff book Australian-based counsellors themselves, no manager approval needed. And every check-in doubles as an audit-ready record, so Victorian businesses have proof ready when WorkSafe or the board ask.
Employee Assistance Program
How it works
One system. Support people use and a record you can prove.
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Why Foremind For Your Vic & Melbourne EAP?
Foremind isn't just an EAP. It's a psychosocial safety platform that has an EAP at its core.
Every booking, check-in and session feeds straight into your compliance picture, aligned to the Victorian Code of Practice, so you're not running separate systems for support and risk.
One source of truth for HR and WHS. Less admin, faster reporting, and a platform that actually solves psychosocial safety in your organisation.
Client testimonials
Deborah Lockart
Manager of Risk & Compliance RHM Consultants
It is an absolute win for our industry that Foremind are advocating, leading and delivering a much needed service. What is even better is that they do it meaningfully and with passion
Chris Morgan
General Manager, People & Culture, Morcare Services Pty. Ltd.
We've been with Foremind a little over 12 months and our experience has been excellent. The feedback from our employees who use the platform and counselling services has been positive, and the Foremind team are easy to deal with and very accommodating of requests.
Bebhinn Forde
Bebhinn Forde, Head of People and Culture
I've been using Foremind as the EAP provider for +3 years now and have had a really positive experience. While they may be a smaller player compared to some of the larger global providers, the quality of service is absolutely comparable. The platform is intuitive, the support offering is strong, and the overall experience for employees has been consistently positive.
Jill Brown
Chief Executive Officer, LGPro VIC
We've had a very positive experience working with Foremind as our Employee Assistance Program provider. The platform is easy to navigate, onboarding was smooth, and the team is responsive and supportive. The addition of holistic services has strengthened the offering and provides meaningful, practical support for our staff.
Janelle D'Arcy
Head of People & Culture, WBP Group
A modern & proactive view of mental health exists that is refreshing to see. Great resources exist on their platform & informative & practical webinars are offered that always hit the mark. Also, easy to deal with in a way that feels like a partnership not a provider/client relationship.
Kim Bush
Director of Workforce and Culture, Beaufort & Skipton Health Service
Foremind provides comprehensive and easy access for our team. The volume and scope of resources is exceptional and booking a session is inviting for those who need it.
Jo Livingston
Indesco HR Manager
Foremind provides a very personal, responsive service and has a wide range of resources available to support our employees. The personal approach Joel and the team add shows they understand the industry and best ways to support workers inside of it.
Fiona Harrop
Director of Operations & Transformation, UnLtd
Foremind has been easy to navigate, both for our team and from an admin perspective. It's simple to onboard new team members quickly and efficientl. Those who have used the platform have been very positive - calling out how useful it is and how easy it is to access and engage with the support available.
Georgina Byron
CEO at The Snow Foundation
Foremind’s work is inspirational. We are all interested in improving positive mindsets and wellbeing.. and workers don’t always have the opportunity to have that wellbeing check in. There’s not that culture of putting your hand up and saying you’re not okay.
Fiona Parson
Owner, Spotted Frog Kindergarten
I've noticed that the team's morale has been at an all-time high this year, and I think a lot of that has come from having a service like Foremind in place.
Phil Cameron
Area Environmental Managing Director
Ive been able to visibly notice a change in energy and productivity in the office since engaging Foremind, the onboarding and initial training were so fantastic we decided to do it quarterly.
Abbey Suter
Business Owner, Acacia Ridge Pet Resort
We have worked with foremind for 12 months to assist in supporting our staff and it's been an asset for our business. Recommended resource!
Natasha Tufenkjian
HR Manager, Fighting Chance
The counselling service has been amazing, and our employees have been super impressed by their sessions
George Chukwukezie
HR Manager, Vacenti
Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great.
It is an absolute win for our industry that Foremind are advocating, leading and delivering a much needed service. What is even better is that they do it meaningfully and with passion
We've been with Foremind a little over 12 months and our experience has been excellent. The feedback from our employees who use the platform and counselling services has been positive, and the Foremind team are easy to deal with and very accommodating of requests.
I've been using Foremind as the EAP provider for +3 years now and have had a really positive experience. While they may be a smaller player compared to some of the larger global providers, the quality of service is absolutely comparable. The platform is intuitive, the support offering is strong, and the overall experience for employees has been consistently positive.
We've had a very positive experience working with Foremind as our Employee Assistance Program provider. The platform is easy to navigate, onboarding was smooth, and the team is responsive and supportive. The addition of holistic services has strengthened the offering and provides meaningful, practical support for our staff.
A modern & proactive view of mental health exists that is refreshing to see. Great resources exist on their platform & informative & practical webinars are offered that always hit the mark. Also, easy to deal with in a way that feels like a partnership not a provider/client relationship.
Foremind provides comprehensive and easy access for our team. The volume and scope of resources is exceptional and booking a session is inviting for those who need it.
Foremind provides a very personal, responsive service and has a wide range of resources available to support our employees. The personal approach Joel and the team add shows they understand the industry and best ways to support workers inside of it.
Foremind has been easy to navigate, both for our team and from an admin perspective. It's simple to onboard new team members quickly and efficientl. Those who have used the platform have been very positive - calling out how useful it is and how easy it is to access and engage with the support available.
Foremind’s work is inspirational. We are all interested in improving positive mindsets and wellbeing.. and workers don’t always have the opportunity to have that wellbeing check in. There’s not that culture of putting your hand up and saying you’re not okay.
I've noticed that the team's morale has been at an all-time high this year, and I think a lot of that has come from having a service like Foremind in place.
Ive been able to visibly notice a change in energy and productivity in the office since engaging Foremind, the onboarding and initial training were so fantastic we decided to do it quarterly.
We have worked with foremind for 12 months to assist in supporting our staff and it's been an asset for our business. Recommended resource!
The counselling service has been amazing, and our employees have been super impressed by their sessions
Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great.
Counselling for whatever your people are carrying.
You don't need a diagnosis to book. Work, life, or the bit where they overlap.
Stress, anxiety & burnout
Workload pressure, sleepless nights, and running on empty.
Low mood & depression
Support when everything feels heavier than it should.
Grief & loss
Bereavement, separation, and the losses nobody names out loud.
Trauma & critical incidents
Past events and recent incidents that still don't settle.
Alcohol, drugs & habits
Non-judgemental support around substance use and behaviours.
Work conflict & workload
Tension with a manager, bullying, boundaries, and change.
Relationships, family & parenting
Family strain, caring responsibilities, separation.
Money, legal & life change
Financial pressure, illness, injury, and adjusting to the unexpected.
Online EAP across Victoria, in person where you need it
Video and phone sessions are available anywhere in Victoria, which is why online is the default rather than the fallback.
A worker in Bendigo sees the same counsellor list, the same availability and the same speciality filters as a worker two blocks from the Mlebourne CBD. No travel, no waiting for a local practitioner to have a free hour.
Face-to-face sessions run across metropolitan Melbourne and through our practitioner network, so employees in Geelong, Ballarat, Bendigo and the Latrobe Valley all have the same access to support.
Staff choose the format when they book and can switch between sessions.
How Victorian staff book an EAP session
Booking takes under 60 seconds and no manager approval is needed at any point. Staff book directly, and nobody in your organisation is told who booked.
Browse counsellor profiles
Staff see the full list of Australian-based counsellors, with background, speciality, languages spoken and live availability.
Not randomly allocated.
Choose a time and format
Video as standard, by phone, or face to face where available in Melbourne. Staff pick the counsellor and the time slot themselves, including outside business hours.
Access confidential support
Sessions run 30 to 60 minutes depending on the practitioner and the reason for booking. Rebook with the same counsellor is one click.
Family members are covered on the same terms and under the same confidentiality.
Request a quote
See how we compare.
| Foremind | Traditional EAP | |
|---|---|---|
| EAP capability | ||
| 24/7 EAP booking access for staff | ✓ | Telephone line, barely used |
| Choose your own Australian based counsellor | ✓ | Randomly assigned |
| Family member access | ✓ | ✕ |
| Completely anonymous and confidential | ✓ | ✕ |
| Psychosocial safety | ||
| Complete psychosocial compliance portal | ✓ | Separate system |
| Gap analysis and incident reporting built-in | ✓ | ✕ |
| Code of Practice aligned | ✓ | ✕ |
| Audit-ready documentation | ✓ | ✕ |
| Support and compliance, one platform | ||
| EAP support connected to risk management | ✓ | ✕ |
| Real time dashboard of risks and utilisation trends | ✓ | ✕ |
| Launched in 24 hours | ✓ | ✕ |
Flexible Plans & Pricing
Pay-As-YOU-GO
Foundation
For teams testing the waters or with occasional, ad-hoc support needs.
✓
EAP platform access
✓
Pay-as-you-go counselling support
✓
Nutritional, legal, and family support
✓
Wellbeing check-ins & quarterly webinars
✓
Dedicated client success manager
✓
Australian-based counsellors
Most popular
Proactive
For teams that want proactive, budgeted support built in.
✓
EAP platform access
✓
6 counselling sessions per employee, per year
✓
Family, nutrition and legal support
✓
Wellbeing check-ins & quarterly webinars
✓
Dedicated Client Success Manager
✓
Australian-based counsellors
✓
Live launch webinar & onboarding collateral
Total Compliance
Thrive
For organisations to meet their psychosocial hazard compliance.
✓
Everything in Proactive, plus
✓
Risk Management Portal access
✓
Incident tracking
✓
Risk assessments & control libraries
✓
Anonymous reporting
✓
Gap analysis
✓
Audit-ready dashboard & reports
Answers to the frequently asked questions.
Our last EAP was barely touched. Why would this be different?+
Most EAPs go unused because of how they're accessed, not because staff don't need them. Phoning a stranger, explaining yourself, then waiting weeks is enough to stop most people before they start. Foremind removes all three steps: staff see real counsellor profiles, pick someone themselves, and book the same day.
If you already have a provider, the question worth asking is what your current utilisation is. Most traditional EAPs sit in low single digits, which means you're paying for cover your people aren't reaching. If yours is being used, staff can get seen quickly, and it covers your psychosocial obligations, there's no reason to move. If not, it's worth knowing what you're getting for the spend.
Do you offer 24/7 support?+
Yes. A 24/7 after-hours crisis line means staff can reach someone immediately at any hour, including nights and weekends.
Counselling appointments are also available outside standard business hours, so shift-based and on-call teams aren't limited to a nine-to-five window. Those are two different things, and it's worth checking any provider offers both rather than just the crisis line.
Are your EAP counsellors based in Australia?+
Yes. Every practitioner on the platform holds current membership with an Australian professional body and practises under Australian standards, codes of ethics and disciplinary frameworks. There are no offshore call centres.
Practitioners hold membership with the Australian Counselling Association, the Psychotherapy and Counselling Federation of Australia, or the Australian Association of Social Workers, along with a current Working with Children or Vulnerable People Check.
How much does an EAP cost?+
Pricing is usually per employee per month, based on total headcount rather than how many people use the service. Costs vary widely depending on whether sessions are bundled in and whether compliance tooling is included.
A more useful comparison is cost per employee who actually uses it. An EAP with 2% utilisation can work out several times more expensive per person helped than one that gets used. Foremind offers pay-as-you-go, inclusive session plans and compliance-inclusive plans, with discounted pricing for not-for-profits and charities.
For full breakdown of our plans, see our EAP pricing page or request a quote for a tailored proposal.
What information does an employer receive about EAP usage?+
Nothing that could identify anyone. All counselling is completely confidential and all reporting is anonymous - you'll never see who booked, when, or what was discussed.
What you do see is the aggregated picture: how many people are using it, what psychosocial risks are prevalent in the business, and which teams are under pressure. Enough to know the investment is working and where to act, never enough to identify a person. Reporting thresholds mean small teams can't be reverse-engineered from the data.
Does having an EAP meet an employer's psychosocial duty of care?+
No. An EAP is a control measure, and a valuable one, but it only addresses harm after it has occurred. It doesn't identify hazards, assess risk, or evidence that controls are working.
Australian WHS law requires you to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. Offering counselling on its own leaves three of those four steps undocumented.
Foremind covers both in one platform. See how the compliance side works in our product tour.
Got 20 mins to see if Foremind suits your site?
Not ready to talk? Fair play.
Download our one-pager to share with your team first.
