Fighting Chance Case Study
Supporting frontline community workers requires comprehensive mental health resources. See how Fighting Chance delivered exceptional engagement rates through Foremind's EAP and Critical Incident Response.
Foremind helped Fighting Chance create a comprehensive support system for their frontline community workers by implementing supportive mental health solutions that achieved exceptional engagement rates.
Fighting Chance, a non-profit disability service provider, recognised that their support workers can face unique challenges whilst caring for vulnerable community members.
Acknowledging that a healthy, supported workforce drives better results, Fighting Chance's leadership made a strategic decision to invest in comprehensive mental health support. They wanted to ensure their team had immediate access to professional support when they needed it.
A partnership built for impact
Fighting Chance partnered with Foremind to implement a robust Employee Assistance Program (EAP) featuring professional counselling services and Critical Incident Response support. The focus was immediately accessible mental health resources that can help support workers through ongoing workplace stresses and acute situations.Foremind's platform is configured to provide seamless access to qualified counsellors, who understand the unique pressures facing community service workers. The Critical Incident support ensures that if a difficult situation were to arise, support is immediately available.
Exceptional engagement and results
Fighting Chance has seen strong engagement with the mental health services available to employees through the EAP. This high adoption rate reflects both the quality of Foremind's services and Fighting Chance's successful culture of prioritising employee wellbeing.
“The counselling service has been amazing, and our employees have felt supported in their sessions," - Natasha Tufenkjian, Senior People & Culture Business Partner at Fighting Chance.
Foremind’s user-friendly design and professional service quality have resulted in consistently high usage rates across the organisation. When organisations actively promote and encourage the use of an EAP service, we see much more effective usage.
Leading by example in community services
Fighting Chance's proactive approach to employee mental health positions them as a forward-thinking leader in the community services sector. By investing in comprehensive wellbeing support before challenges escalate, they've created a workplace culture where seeking mental health support is normalised and encouraged. This investment in employee wellbeing not only supports their current workforce but strengthens their ability to attract and retain staff who value working for an organisation that genuinely cares about their mental health and professional sustainability.
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Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.
What is the difference between counsellors and psychologists? 1. Qualifications & Training - Counsellor: Typically holds a Diploma or Master’s degree in counselling, or psychotherapy. Their training is focused on practical techniques for supporting mental health and well-being.- Psychologist: Requires a Master’s or Doctorate degree in psychology and must be registered with a AHPRA Their training includes clinical assessments, diagnosis, and therapy.2. Scope of Practice- Counsellor: Provides talk therapy and guidance for life challenges like stress, anxiety, work issues, and relationships. They help clients develop coping strategies but do not diagnose mental disorders.- Psychologist: Can provide therapy like a counsellor but also conducts clinical assessments, diagnoses mental health disorders, and uses evidence-based treatments like CBT (Cognitive Behavioral Therapy).3. Who Should You See?- If someone needs support for personal or work-related challenges, a counsellor is often enough.- If someone is experiencing mental health concerns, like depression, PTSD, or needs a formal diagnosis, a psychologist is more appropriate.
- Counsellors only offer f2f after the initial consult.- At Foremind, all face-to-face sessions must begin with an initial online session.- The initial online session gives your counsellor the opportunity to explain exactly how their face-to-face sessions work, what options are available, and to ensure everything is properly scheduled. This helps avoid confusion and makes sure you get the best experience possible.- For sales team info; @Dylan This is because our system currently doesn't allow therapists to list separate locations and availability for face-to-face sessions, and many of our counsellors offer in-person appointments only at specific times or locations.- For example, Skai near Byron Bay provides face-to-face sessions, but only on Thursdays and with enough advance notice to arrange space and travel.- F2F sessions also need a bigger time-buffer between so they cannot be booked back-to-back.- Availability for space -- First session is counted + information to book in counselling to allow make- F2f take 3 sessions to break through pleasing tendencies - therapeutic alliance - online