Fighting Chance Case Study
Supporting frontline community workers requires comprehensive mental health resources. See how Fighting Chance delivered exceptional engagement rates through Foremind's EAP and Critical Incident Response.
Foremind helped Fighting Chance create a comprehensive support system for their frontline community workers by implementing supportive mental health solutions that achieved exceptional engagement rates.
Fighting Chance, a non-profit disability service provider, recognised that their support workers can face unique challenges whilst caring for vulnerable community members.
Acknowledging that a healthy, supported workforce drives better results, Fighting Chance's leadership made a strategic decision to invest in comprehensive mental health support. They wanted to ensure their team had immediate access to professional support when they needed it.
A partnership built for impact
Fighting Chance partnered with Foremind to implement a robust Employee Assistance Program (EAP) featuring professional counselling services and Critical Incident Response support. The focus was immediately accessible mental health resources that can help support workers through ongoing workplace stresses and acute situations.Foremind's platform is configured to provide seamless access to qualified counsellors, who understand the unique pressures facing community service workers. The Critical Incident support ensures that if a difficult situation were to arise, support is immediately available.
Exceptional engagement and results
Fighting Chance has seen strong engagement with the mental health services available to employees through the EAP. This high adoption rate reflects both the quality of Foremind's services and Fighting Chance's successful culture of prioritising employee wellbeing.
“The counselling service has been amazing, and our employees have felt supported in their sessions," - Natasha Tufenkjian, Senior People & Culture Business Partner at Fighting Chance.
Foremind’s user-friendly design and professional service quality have resulted in consistently high usage rates across the organisation. When organisations actively promote and encourage the use of an EAP service, we see much more effective usage.
Leading by example in community services
Fighting Chance's proactive approach to employee mental health positions them as a forward-thinking leader in the community services sector. By investing in comprehensive wellbeing support before challenges escalate, they've created a workplace culture where seeking mental health support is normalised and encouraged. This investment in employee wellbeing not only supports their current workforce but strengthens their ability to attract and retain staff who value working for an organisation that genuinely cares about their mental health and professional sustainability.
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Yes, we have culturally competent counsellors available, including those able to work with first nation and CALD employees.
Onshore on secure AWS Servers in Sydney Australia. All data is encrypted in transit and at rest and our entire team is located in Australia.
Employees can access our platform on any device (mobile, laptop, desktop, etc.) as long you have the website link - no need to download any app on devices. You wouldn’t need to enrol any of your staff individually.- When we do our onboarding, we ask for the first name, last name and email of all your employees, and send out an email invite to all them which will allow them to create their own individual account to access the platform. For new staff we can also invite them or provide you with a unique link to embed in your onboarding process, whichever is more convenient for you. We also kick things off with a launch webinar or video to make sure everyone is aware of Foremind and how to use it. We’ll also provide you with any collateral such as posters, QR codes, brochures etc. to help drive awareness and encourage people to create an account in the platform.
The support line is answered by our reception service 24/7. It is for urgent platform or session-related issues only (e.g. *“My counsellor didn’t show”*) or helping staff create an account.