Fighting Chance Case Study
Supporting frontline community workers requires comprehensive mental health resources. See how Fighting Chance delivered exceptional engagement rates through Foremind's EAP and Critical Incident Response.
Foremind helped Fighting Chance create a comprehensive support system for their frontline community workers by implementing supportive mental health solutions that achieved exceptional engagement rates.
Fighting Chance, a non-profit disability service provider, recognised that their support workers can face unique challenges whilst caring for vulnerable community members.
Acknowledging that a healthy, supported workforce drives better results, Fighting Chance's leadership made a strategic decision to invest in comprehensive mental health support. They wanted to ensure their team had immediate access to professional support when they needed it.
A partnership built for impact
Fighting Chance partnered with Foremind to implement a robust Employee Assistance Program (EAP) featuring professional counselling services and Critical Incident Response support. The focus was immediately accessible mental health resources that can help support workers through ongoing workplace stresses and acute situations.Foremind's platform is configured to provide seamless access to qualified counsellors, who understand the unique pressures facing community service workers. The Critical Incident support ensures that if a difficult situation were to arise, support is immediately available.
Exceptional engagement and results
Fighting Chance has seen strong engagement with the mental health services available to employees through the EAP. This high adoption rate reflects both the quality of Foremind's services and Fighting Chance's successful culture of prioritising employee wellbeing.
“The counselling service has been amazing, and our employees have felt supported in their sessions," - Natasha Tufenkjian, Senior People & Culture Business Partner at Fighting Chance.
Foremind’s user-friendly design and professional service quality have resulted in consistently high usage rates across the organisation. When organisations actively promote and encourage the use of an EAP service, we see much more effective usage.
Leading by example in community services
Fighting Chance's proactive approach to employee mental health positions them as a forward-thinking leader in the community services sector. By investing in comprehensive wellbeing support before challenges escalate, they've created a workplace culture where seeking mental health support is normalised and encouraged. This investment in employee wellbeing not only supports their current workforce but strengthens their ability to attract and retain staff who value working for an organisation that genuinely cares about their mental health and professional sustainability.
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We partner with counsellors who work in private practice so they are also free to work for other organisations if they see fit. The all have their own private practices however, they’re still all handpicked by Louise… Never had an issue with any of our counsellors… we maintain high levels of quality control.
Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All our counsellors are contractors. They are highly qualified and go through long interview processes to ensure they are the right fit.
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.