Critical Incident Response & Management
Ensure your employees get immediate, professional support after a traumatic event with our expert critical incident response services.
When workplace trauma occurs, the immediate response is crucial in determining how employees respond, recover, and continue.At Foremind, we are committed to lessening the impact of critical incidents by providing best-practice support following an incident. Our approach to post-critical incident support is based on Psychological First Aid a trauma prevention approach endorsed by Red Cross and World Health Organization.
We focus on ensuring that members have access to information and support and the right support, at the right time. Psychological first aid aims to reduce initial distress, meet current needs, promote flexible coping and encourage adjustment.
As a national provider of EAP services, Foremind offers convenient and professional access to counsellors across the Sydney region, both in-person and remotely. No matter the size of your business, from local Sydney SMEs to large corporates, our platform is designed to provide mental health and wellbeing support to your team at critical moments.
Our Critical Incident Management Process
- ✅ Within 48 Hours Foremind makes contact to those exposed to a critical incident as identified by the organisation. The wellbeing call provides information, referrals and practical support
- ✅ Within one week – Foremind makes second contact to those exposed to a critical incident as identified by the organisation. The wellbeing call provides information, referrals and practical support. All individuals are offered 1-1 support and an invitation to attend the critical incident debriefing session.
- ✅ Within a month – A support session is offered to any staff or individuals impacted by this event. The session is provided by the senior clinician in alignment with best practices following a traumatic incident. All individuals are offered 1-1 sessions as part of the follow up.
Trusted by Hundreds of Leading Australian Businesses
What is a Critical incident response?
A CIR is an immediate psychological first aid response to help support victims of a potentially traumatic incident in the workplace. This can be in the form of:
- An on-site support session for an individual or a group, and/or
- Telephone support for individuals.
Our critical incident response can include:
immediate support for the victims of a traumatic event in the workplace, including first responders or leaders
education sessions for staff on what to expect after a critical incident in the workplace
What is a critical incident?
A critical incident is a sudden, unexpected and overwhelming event that is out of the range of expected experiences. You may feel intense fear, helplessness, horror and completely out of control. After such an abnormal event, most people experience strong reactions to these events.
A critical incident could involve, or be witness to:
- Workplace fatality or near miss
- Being involved in or witnessing an accident
- A serious injury
- Mental health crisis
- Physical or sexual violence
- A natural emergency or disaster
Responding To Critical Incidents
Most instances of critical incident stress last between two days and four weeks. Normal responses to stress include physical, emotional, cognitive, or behavioural. Individuals express stress in different ways and therefore manifest different reactions.
Only a small number of people will go on to experience a diagnosable psychological or psychiatric illness, such as post-traumatic stress disorder (PTSD). Responding immediately to a critical incident at work can prevent a psychological injury.
The Importance of Timely Support
Individual responses to critical incidents will vary, and most people will go onto recover with the support of friends, loved one and a supportive community. In the short-term providing brief check-ins to normalise symptoms and ensure individuals know what supports are available can be helpful.
The best form of support for people who have been involved in a critical incident and are struggling is providing counselling support over the short (weeks), medium (months) and long (years) term.
Hello 👋 I’m Joel the founder of Foremind.
Are you ready for simplified support & compliance?
Client testimonials
Natasha Tufenkjian
HR Manager, Fighting Chance
The counselling service has been amazing, and our employees have been super impressed by their sessions
Natasha Tufenkjian
Jo Livingston
Indesco HR Manager
Foremind provides a very personal, responsive service and has a wide range of resources available to support our employees. The personal approach Joel and the team add shows they understand the industry and best ways to support workers inside of it.
Jo Livingston
Deb Lockhart
Manager of Risk & Compliance RHM Consultants
It is an absolute win for our industry that Foremind are advocating, leading and delivering a much needed service. What is even better is that they do it meaningfully and with passion
Deb Lockhart
Fiona Parson
Owner, Spotted Frog Kindergarten
I've noticed that the team's morale has been at an all-time high this year, and I think a lot of that has come from having a service like Foremind in place.
Fiona Parson
Georgina Byron
CEO at The Snow Foundation
Foremind’s work is inspirational. We are all interested in improving positive mindsets and wellbeing.. and workers don’t always have the opportunity to have that wellbeing check in. There’s not that culture of putting your hand up and saying you’re not okay.
Georgina Byron
Phil Cameron
Area Environmental Managing Director
Ive been able to visibly notice a change in energy and productivity in the office since engaging Foremind, the onboarding and initial training were so fantastic we decided to do it quarterly.
Phil Cameron
George Chukwukezie
HR Manager, Vacenti
“Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great.”— George, Vacenti
George Chukwukezie