24/7 counselling and phone support.
Distress doesn't keep business hours. Foremind's 24 hour support line operates to ensure anyone needing immediate assistance gets the support they need.
Support when people actually need it
Psychological distress and workplace incidents don't only happen between 9am and 5pm. Foremind gives your organisation one access point around the clock, with urgent clinical needs moving into a clinical response pathway outside business hours.
For employees
Psychological support at the moment it's needed, not at the start of the next business day.
For managers and HR
Nobody is left managing a serious workplace incident alone overnight or across a weekend.
For organisations
A complete EAP and Critical Incident service, with no gap between Friday afternoon and Monday morning.
What happens if someone calls at 2am
They call the usual Foremind 1800 number
Same number, any hour. Nothing to remember and nothing to look up.
A trained call handler answers as Foremind
They establish whether the caller needs immediate support or something that can wait for business hours.
Immediate need goes straight to a clinician
A qualified mental health professional assesses what's happening, provides immediate support and determines what happens next.
Safety risks are escalated
Where there is an immediate safety risk, the clinician can assist with appropriate crisis or emergency escalation.
Not every call needs a clinician at 2am
The after-hours call handler sorts each call into the right path. That keeps the clinical service available for people who need it urgently, while making sure nobody is left without an answer.
Continuity of care, not a rigid handover
Where it's clinically appropriate, the clinician who provides the initial after-hours support may continue working with the employee for the first session or two.
Where it isn't, the employee can move into Foremind's broader counselling network, choose another practitioner through the platform, or be referred to a more specialised service if their needs fall outside short-term EAP support.
The decision is made on clinical need and what gives the person the best continuity of care.
Where a call can lead
- Continued sessions with the same clinician
- A practitioner of their choice on the Foremind platform
- Foremind's broader counselling network
- Referral to a more specialised service
One number. Any hour. Someone who can actually help.
Talk to us about how 24/7 support would work across your workforce.
Answers to the frequently asked questions.
Our last EAP was barely touched. Why would this be different?+
Most EAPs go unused because of how they're accessed, not because staff don't need them. Phoning a stranger, explaining yourself, then waiting weeks is enough to stop most people before they start. Foremind removes all three steps: staff see real counsellor profiles, pick someone themselves, and book the same day.
If you already have a provider, the question worth asking is what your current utilisation is. Most traditional EAPs sit in low single digits, which means you're paying for cover your people aren't reaching. If yours is being used, staff can get seen quickly, and it covers your psychosocial obligations, there's no reason to move. If not, it's worth knowing what you're getting for the spend.
Do you offer 24/7 support?+
Yes. A 24/7 after-hours crisis line means staff can reach someone immediately at any hour, including nights and weekends.
Counselling appointments are also available outside standard business hours, so shift-based and on-call teams aren't limited to a nine-to-five window. Those are two different things, and it's worth checking any provider offers both rather than just the crisis line.
Are your EAP counsellors based in Australia?+
Yes. Every practitioner on the platform holds current membership with an Australian professional body and practises under Australian standards, codes of ethics and disciplinary frameworks. There are no offshore call centres.
Practitioners hold membership with the Australian Counselling Association, the Psychotherapy and Counselling Federation of Australia, or the Australian Association of Social Workers, along with a current Working with Children or Vulnerable People Check.
How much does an EAP cost?+
Pricing is usually per employee per month, based on total headcount rather than how many people use the service. Costs vary widely depending on whether sessions are bundled in and whether compliance tooling is included.
A more useful comparison is cost per employee who actually uses it. An EAP with 2% utilisation can work out several times more expensive per person helped than one that gets used. Foremind offers pay-as-you-go, inclusive session plans and compliance-inclusive plans, with discounted pricing for not-for-profits and charities.
For full breakdown of our plans, see our EAP pricing page or request a quote for a tailored proposal.
What information does an employer receive about EAP usage?+
Nothing that could identify anyone. All counselling is completely confidential and all reporting is anonymous - you'll never see who booked, when, or what was discussed.
What you do see is the aggregated picture: how many people are using it, what psychosocial risks are prevalent in the business, and which teams are under pressure. Enough to know the investment is working and where to act, never enough to identify a person. Reporting thresholds mean small teams can't be reverse-engineered from the data.
Does having an EAP meet an employer's psychosocial duty of care?+
No. An EAP is a control measure, and a valuable one, but it only addresses harm after it has occurred. It doesn't identify hazards, assess risk, or evidence that controls are working.
Australian WHS law requires you to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. Offering counselling on its own leaves three of those four steps undocumented.
Foremind covers both in one platform. See how the compliance side works in our product tour.