24/7 counselling and phone support.
Distress doesn't keep business hours. Foremind's 24 hour support line operates to ensure anyone needing immediate assistance gets the support they need.
Support when people actually need it
Psychological distress and workplace incidents don't only happen between 9am and 5pm. Foremind gives your organisation one access point around the clock, with urgent clinical needs moving into a clinical response pathway outside business hours.
For employees
Psychological support at the moment it's needed, not at the start of the next business day.
For managers and HR
Nobody is left managing a serious workplace incident alone overnight or across a weekend.
For organisations
A complete EAP and Critical Incident service, with no gap between Friday afternoon and Monday morning.
What happens if someone calls at 2am
They call the usual Foremind 1800 number
Same number, any hour. Nothing to remember and nothing to look up.
A trained call handler answers as Foremind
They establish whether the caller needs immediate support or something that can wait for business hours.
Immediate need goes straight to a clinician
A qualified mental health professional assesses what's happening, provides immediate support and determines what happens next.
Safety risks are escalated
Where there is an immediate safety risk, the clinician can assist with appropriate crisis or emergency escalation.
Not every call needs a clinician at 2am
The after-hours call handler sorts each call into the right path. That keeps the clinical service available for people who need it urgently, while making sure nobody is left without an answer.
Continuity of care, not a rigid handover
Where it's clinically appropriate, the clinician who provides the initial after-hours support may continue working with the employee for the first session or two.
Where it isn't, the employee can move into Foremind's broader counselling network, choose another practitioner through the platform, or be referred to a more specialised service if their needs fall outside short-term EAP support.
The decision is made on clinical need and what gives the person the best continuity of care.
Where a call can lead
- Continued sessions with the same clinician
- A practitioner of their choice on the Foremind platform
- Foremind's broader counselling network
- Referral to a more specialised service
One number. Any hour. Someone who can actually help.
Talk to us about how 24/7 support would work across your workforce.
Answers to the frequently asked questions.
Our last EAP was barely touched. Why would this be different?+
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Do you offer 24/7 support?+
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Are your EAP counsellors based in Australia?+
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How much does an EAP cost?+
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What information does an employer receive about EAP usage?+
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Does having an EAP meet an employer's psychosocial duty of care?+
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