How To Access Our EAP
Simple steps to access Foremind’s EAP platform, counselling, and wellbeing support.
Download our guide to managing your teams mental health
Accessing Foremind Employee Assistance Program
Welcome to Foremind, Australia’s fastest growing Employee Assistance Program (EAP) provider. At Foremind, we understand the importance of prioritising mental health and wellbeing in the workplace.
Our EAP is designed to provide access to confidential and professional counselling services to support you through various personal and professional challenges.
Here’s how you can access our EAP:
For Existing Clients
Log In
Existing clients can easily access our services by logging in via the portal.
Manage Appointments
Once logged in, manage your appointments and view session details through our user-friendly platform. This feature allows you to schedule, reschedule, or cancel appointments at your convenience.
Explore Additional Resources
Beyond counselling, explore our platform for a wealth of resources including articles, lived experience videos and wellbeing check-ins to support ongoing mental health management.
Counselling Options
Our EAP offers flexible counselling options to suit your needs:
- Virtual Counselling: Video or phone counselling provides easy access support at a time and location that suits you. You can access your sessions in a quiet space, at home or even in your car.
- Face-to-Face Counselling: Ideal for those who prefer the familiarity of a face to face session when establishing a therapeutic relationship
What the EAP Covers
One of the many benefits of using an EAP is that we have a range of professional counsellors who can assist with a wide range of personal and work-related challenges, including but not limited to:
- Emotional support for through personal challenges, depression, anxiety, trauma, grief, and addiction.
- Assistance with personal relationships, improving relationships, communication skills, and more.
- Assistance with work concerns such as performance, stress management, difficult communication
FAQs
Is use of the EAP confidential?
All sessions are confidential. Information shared with your counsellor is private and will not be disclosed to your employer without your explicit permission, except in cases involving immediate safety risks or legal requirements. Find out more about EAP confidentiality.
How many sessions are covered?
The number of sessions available is determined by your employer’s agreement with us, typically up to 6 sessions initially. Extensions may be available based on specific needs and employer approval.
Does my employer know if I’ve accessed the EAP?
Whether you access EAP services through HR referral or self-referral, your employer will only know if you choose to inform them. Self-referral ensures complete confidentiality regarding your use of EAP.
Combining EAP & Psychosocial Hazard Management
The impact of psychosocial hazards can be significant and can lead to a range of negative outcomes, such as decreased job satisfaction, increased absenteeism and turnover, and reduced productivity.
It is required under the legislation for employers to identify, assess control and review these hazards. Foremind allows you to do this in the one place so that you can easily report on what you are doing as required.
Answers to the frequently asked questions.
Our last EAP was barely touched. Why would this be different?+
Most EAPs go unused because of how they're accessed, not because staff don't need them. Phoning a stranger, explaining yourself, then waiting weeks is enough to stop most people before they start. Foremind removes all three steps: staff see real counsellor profiles, pick someone themselves, and book the same day.
If you already have a provider, the question worth asking is what your current utilisation is. Most traditional EAPs sit in low single digits, which means you're paying for cover your people aren't reaching. If yours is being used, staff can get seen quickly, and it covers your psychosocial obligations, there's no reason to move. If not, it's worth knowing what you're getting for the spend.
Do you offer 24/7 support?+
Yes. A 24/7 after-hours crisis line means staff can reach someone immediately at any hour, including nights and weekends.
Counselling appointments are also available outside standard business hours, so shift-based and on-call teams aren't limited to a nine-to-five window. Those are two different things, and it's worth checking any provider offers both rather than just the crisis line.
Are your EAP counsellors based in Australia?+
Yes. Every practitioner on the platform holds current membership with an Australian professional body and practises under Australian standards, codes of ethics and disciplinary frameworks. There are no offshore call centres.
Practitioners hold membership with the Australian Counselling Association, the Psychotherapy and Counselling Federation of Australia, or the Australian Association of Social Workers, along with a current Working with Children or Vulnerable People Check.
How much does an EAP cost?+
Pricing is usually per employee per month, based on total headcount rather than how many people use the service. Costs vary widely depending on whether sessions are bundled in and whether compliance tooling is included.
A more useful comparison is cost per employee who actually uses it. An EAP with 2% utilisation can work out several times more expensive per person helped than one that gets used. Foremind offers pay-as-you-go, inclusive session plans and compliance-inclusive plans, with discounted pricing for not-for-profits and charities.
For full breakdown of our plans, see our EAP pricing page or request a quote for a tailored proposal.
What information does an employer receive about EAP usage?+
Nothing that could identify anyone. All counselling is completely confidential and all reporting is anonymous - you'll never see who booked, when, or what was discussed.
What you do see is the aggregated picture: how many people are using it, what psychosocial risks are prevalent in the business, and which teams are under pressure. Enough to know the investment is working and where to act, never enough to identify a person. Reporting thresholds mean small teams can't be reverse-engineered from the data.
Does having an EAP meet an employer's psychosocial duty of care?+
No. An EAP is a control measure, and a valuable one, but it only addresses harm after it has occurred. It doesn't identify hazards, assess risk, or evidence that controls are working.
Australian WHS law requires you to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. Offering counselling on its own leaves three of those four steps undocumented.
Foremind covers both in one platform. See how the compliance side works in our product tour.