Vacenti Case Study
From limited onsite psychology to comprehensive mental health support. See how Vacenti transformed employee wellbeing access with exceptional engagement rates through Foremind's user-friendly EAP platform.
Foremind helped Vacenti transform their employee mental health support by implementing a comprehensive Employee Assistance Program (EAP) that replaced limited onsite services with accessible, scalable mental health support and resources for their entire aged care workforce. Vacenti, an aged care organisation, recognised that their previous mental health support model wasn't meeting the needs of their growing workforce. With only one onsite psychologist available, demand far exceeded capacity, leaving many employees without access to the support they needed. Understanding that aged care workers face unique emotional and physical challenges daily, Vacenti made the decision to implement a comprehensive EAP to support their team.
Working in aged care means dealing with emotionally demanding situations whilst providing compassionate care to vulnerable residents. Vacenti wanted to ensure every team member had immediate access to professional mental health support when they needed it.
A Partnership Built for Scale and Accessibility
The focus was providing accessible mental health resources for workers at the immediate time of need, whilst providing the same quality of care their previous onsite model offered. Foremind provides same-day access to qualified counsellors, without jumping through hoops to get a booking. It gives the user control of the counsellor that they see and avoids the scheduling constraints of a single onsite practitioner.
Exceptional Accessibility and Results
Vacenti has achieved significant improvements in both accessibility and employee satisfaction with their mental health support services. The transition from limited onsite services to a comprehensive EAP has enabled them to support more employees than ever before.
"Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great." - George Chukwukezie, Vacenti HR Manager
Foremind's user-friendly platform design has been particularly valued by Vacenti's team, with employees consistently highlighting how easy the booking system is to use. This accessibility has resulted in employees feeling more supported whilst removing the barriers that previously limited access to mental health services.
Leading Innovation in Aged Care Support
By moving from a limited onsite model to a comprehensive, scalable EAP, Vacenti have demonstrated their commitment to ensuring every team member has access to quality mental health support They not only addressed the capacity limitations of their previous model but have created a workplace culture where mental health support is readily available and easily accessible.
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Yes, we have culturally competent counsellors available, including those able to work with first nation and CALD employees.
Onshore on secure AWS Servers in Sydney Australia. All data is encrypted in transit and at rest and our entire team is located in Australia.
Employees can access our platform on any device (mobile, laptop, desktop, etc.) as long you have the website link - no need to download any app on devices. You wouldn’t need to enrol any of your staff individually.- When we do our onboarding, we ask for the first name, last name and email of all your employees, and send out an email invite to all them which will allow them to create their own individual account to access the platform. For new staff we can also invite them or provide you with a unique link to embed in your onboarding process, whichever is more convenient for you. We also kick things off with a launch webinar or video to make sure everyone is aware of Foremind and how to use it. We’ll also provide you with any collateral such as posters, QR codes, brochures etc. to help drive awareness and encourage people to create an account in the platform.
The support line is answered by our reception service 24/7. It is for urgent platform or session-related issues only (e.g. *“My counsellor didn’t show”*) or helping staff create an account.