Vacenti Case Study
From limited onsite psychology to comprehensive mental health support. See how Vacenti transformed employee wellbeing access with exceptional engagement rates through Foremind's user-friendly EAP platform.
Foremind helped Vacenti transform their employee mental health support by implementing a comprehensive Employee Assistance Program (EAP) that replaced limited onsite services with accessible, scalable mental health support and resources for their entire aged care workforce. Vacenti, an aged care organisation, recognised that their previous mental health support model wasn't meeting the needs of their growing workforce. With only one onsite psychologist available, demand far exceeded capacity, leaving many employees without access to the support they needed. Understanding that aged care workers face unique emotional and physical challenges daily, Vacenti made the decision to implement a comprehensive EAP to support their team.
Working in aged care means dealing with emotionally demanding situations whilst providing compassionate care to vulnerable residents. Vacenti wanted to ensure every team member had immediate access to professional mental health support when they needed it.
A Partnership Built for Scale and Accessibility
The focus was providing accessible mental health resources for workers at the immediate time of need, whilst providing the same quality of care their previous onsite model offered. Foremind provides same-day access to qualified counsellors, without jumping through hoops to get a booking. It gives the user control of the counsellor that they see and avoids the scheduling constraints of a single onsite practitioner.
Exceptional Accessibility and Results
Vacenti has achieved significant improvements in both accessibility and employee satisfaction with their mental health support services. The transition from limited onsite services to a comprehensive EAP has enabled them to support more employees than ever before.
"Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great." - George Chukwukezie, Vacenti HR Manager
Foremind's user-friendly platform design has been particularly valued by Vacenti's team, with employees consistently highlighting how easy the booking system is to use. This accessibility has resulted in employees feeling more supported whilst removing the barriers that previously limited access to mental health services.
Leading Innovation in Aged Care Support
By moving from a limited onsite model to a comprehensive, scalable EAP, Vacenti have demonstrated their commitment to ensuring every team member has access to quality mental health support They not only addressed the capacity limitations of their previous model but have created a workplace culture where mental health support is readily available and easily accessible.
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Answers to the frequently asked questions.
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We partner with counsellors who work in private practice so they are also free to work for other organisations if they see fit. The all have their own private practices however, they’re still all handpicked by Louise… Never had an issue with any of our counsellors… we maintain high levels of quality control.
Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All our counsellors are contractors. They are highly qualified and go through long interview processes to ensure they are the right fit.
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.