Vacenti Case Study
From limited onsite psychology to comprehensive mental health support. See how Vacenti transformed employee wellbeing access with exceptional engagement rates through Foremind's user-friendly EAP platform.
Foremind helped Vacenti transform their employee mental health support by implementing a comprehensive Employee Assistance Program (EAP) that replaced limited onsite services with accessible, scalable mental health support and resources for their entire aged care workforce. Vacenti, an aged care organisation, recognised that their previous mental health support model wasn't meeting the needs of their growing workforce. With only one onsite psychologist available, demand far exceeded capacity, leaving many employees without access to the support they needed. Understanding that aged care workers face unique emotional and physical challenges daily, Vacenti made the decision to implement a comprehensive EAP to support their team.
Working in aged care means dealing with emotionally demanding situations whilst providing compassionate care to vulnerable residents. Vacenti wanted to ensure every team member had immediate access to professional mental health support when they needed it.
A Partnership Built for Scale and Accessibility
The focus was providing accessible mental health resources for workers at the immediate time of need, whilst providing the same quality of care their previous onsite model offered. Foremind provides same-day access to qualified counsellors, without jumping through hoops to get a booking. It gives the user control of the counsellor that they see and avoids the scheduling constraints of a single onsite practitioner.
Exceptional Accessibility and Results
Vacenti has achieved significant improvements in both accessibility and employee satisfaction with their mental health support services. The transition from limited onsite services to a comprehensive EAP has enabled them to support more employees than ever before.
"Having the ability to provide support for our staff has been really beneficial. The feedback we always hear is how easy it is to book a session. They can go in, look at who is available and book it in quickly. It's been really great." - George Chukwukezie, Vacenti HR Manager
Foremind's user-friendly platform design has been particularly valued by Vacenti's team, with employees consistently highlighting how easy the booking system is to use. This accessibility has resulted in employees feeling more supported whilst removing the barriers that previously limited access to mental health services.
Leading Innovation in Aged Care Support
By moving from a limited onsite model to a comprehensive, scalable EAP, Vacenti have demonstrated their commitment to ensuring every team member has access to quality mental health support They not only addressed the capacity limitations of their previous model but have created a workplace culture where mental health support is readily available and easily accessible.
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Answers to the frequently asked questions.
Email us at enquiries@foremind.com.au and we'll get back to you quickly with a response
No. An EAP is a control measure, and a valuable one, but it only addresses harm after it has occurred. It doesn't identify hazards, assess risk, or evidence that controls are working.
Australian WHS law requires you to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. Offering counselling on its own leaves three of those four steps undocumented.
Foremind covers both in one platform. See how the compliance side works in our product tour.
Yes. Psychosocial risk obligations apply regardless of organisation or business size, and Foremind is built to make compliance simple without enterprise-level complexity.
Not counselling — making sure people are safe, communicating honestly, connecting staff to support, and monitoring the team over following weeks. Managers are affected too, and are often overlooked in the response.
Nothing that could identify anyone. All counselling is completely confidential and all reporting is anonymous - you'll never see who booked, when, or what was discussed.
What you do see is the aggregated picture: how many people are using it, what psychosocial risks are prevalent in the business, and which teams are under pressure. Enough to know the investment is working and where to act, never enough to identify a person. Reporting thresholds mean small teams can't be reverse-engineered from the data.