Pacific Formwork Case Study
When their mental health provider ceased operations, Pacific Formwork turned disruption into opportunity. Learn how they achieved remarkable 50% platform engagement through Foremind's services.
Foremind helped Pacific Formwork restore comprehensive mental health support for their construction workforce by stepping in when their previous provider ceased operations, delivering enhanced EAP services and personal connections. Pacific Formwork faced an unexpected challenge when their previous mental health provider ceased operations at the end of last year. Like many construction companies in Canberra, this left them without the specialised support their workforce had come to rely on, creating a significant gap in services at a time when their team needed continued access to mental health resources.
“As HSEQ Manager, my focus is ensuring safety remains paramount across both our Formwork and Precast businesses. We operate as one dedicated family, working together to uphold the highest standards and deliver the best possible final product., Foremind helps us take care of our people so they can show up and meet the standard we expect” Luis Santos, Group HSEQ Manager at Pacific Formwork
The construction industry's unique pressures - physical demands, project deadlines, and workplace culture - require providers who understand these specific challenges. Pacific Formwork needed more than just a replacement service; they wanted to enhance their mental health support offering.
Elevating Support Beyond Replacement
Pacific Formwork partnered with Foremind to implement a comprehensive EAP featuring professional counselling services, in person talks, and psychological health support. This approach went beyond simply filling the gap left by their previous provider, offering their workforce an entirely new level of mental health support.Foremind's blend of digital accessibility and personal connection proved particularly valuable, with in-person talks helping to build trust and familiarity with the service amongst construction workers who may be hesitant to engage with purely digital platforms.
Outstanding Workforce Engagement
Pacific Formwork's response to industry disruption demonstrates how challenges can become catalysts for improvement. By choosing to invest in enhanced mental health support rather than simply finding the nearest replacement, they've created a stronger foundation for employee wellbeing that positions them as a leader in construction industry mental health support.
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Answers to the frequently asked questions.
Email us at enquiries@foremind.com.au and we'll get back to you quickly with a response
No. An EAP is a control measure, and a valuable one, but it only addresses harm after it has occurred. It doesn't identify hazards, assess risk, or evidence that controls are working.
Australian WHS law requires you to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. Offering counselling on its own leaves three of those four steps undocumented.
Foremind covers both in one platform. See how the compliance side works in our product tour.
Yes. Psychosocial risk obligations apply regardless of organisation or business size, and Foremind is built to make compliance simple without enterprise-level complexity.
Not counselling — making sure people are safe, communicating honestly, connecting staff to support, and monitoring the team over following weeks. Managers are affected too, and are often overlooked in the response.
Nothing that could identify anyone. All counselling is completely confidential and all reporting is anonymous - you'll never see who booked, when, or what was discussed.
What you do see is the aggregated picture: how many people are using it, what psychosocial risks are prevalent in the business, and which teams are under pressure. Enough to know the investment is working and where to act, never enough to identify a person. Reporting thresholds mean small teams can't be reverse-engineered from the data.