Pacific Formwork Case Study
When their mental health provider ceased operations, Pacific Formwork turned disruption into opportunity. Learn how they achieved remarkable 50% platform engagement through Foremind's services.
Foremind helped Pacific Formwork restore comprehensive mental health support for their construction workforce by stepping in when their previous provider ceased operations, delivering enhanced EAP services and personal connections. Pacific Formwork faced an unexpected challenge when their previous mental health provider ceased operations at the end of last year. Like many construction companies in Canberra, this left them without the specialised support their workforce had come to rely on, creating a significant gap in services at a time when their team needed continued access to mental health resources.
“As HSEQ Manager, my focus is ensuring safety remains paramount across both our Formwork and Precast businesses. We operate as one dedicated family, working together to uphold the highest standards and deliver the best possible final product., Foremind helps us take care of our people so they can show up and meet the standard we expect” Luis Santos, Group HSEQ Manager at Pacific Formwork
The construction industry's unique pressures - physical demands, project deadlines, and workplace culture - require providers who understand these specific challenges. Pacific Formwork needed more than just a replacement service; they wanted to enhance their mental health support offering.
Elevating Support Beyond Replacement
Pacific Formwork partnered with Foremind to implement a comprehensive EAP featuring professional counselling services, in person talks, and psychological health support. This approach went beyond simply filling the gap left by their previous provider, offering their workforce an entirely new level of mental health support.Foremind's blend of digital accessibility and personal connection proved particularly valuable, with in-person talks helping to build trust and familiarity with the service amongst construction workers who may be hesitant to engage with purely digital platforms.
Outstanding Workforce Engagement
Pacific Formwork's response to industry disruption demonstrates how challenges can become catalysts for improvement. By choosing to invest in enhanced mental health support rather than simply finding the nearest replacement, they've created a stronger foundation for employee wellbeing that positions them as a leader in construction industry mental health support.
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Yes, we have culturally competent counsellors available, including those able to work with first nation and CALD employees.
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Employees can access our platform on any device (mobile, laptop, desktop, etc.) as long you have the website link - no need to download any app on devices. You wouldn’t need to enrol any of your staff individually.- When we do our onboarding, we ask for the first name, last name and email of all your employees, and send out an email invite to all them which will allow them to create their own individual account to access the platform. For new staff we can also invite them or provide you with a unique link to embed in your onboarding process, whichever is more convenient for you. We also kick things off with a launch webinar or video to make sure everyone is aware of Foremind and how to use it. We’ll also provide you with any collateral such as posters, QR codes, brochures etc. to help drive awareness and encourage people to create an account in the platform.
The support line is answered by our reception service 24/7. It is for urgent platform or session-related issues only (e.g. *“My counsellor didn’t show”*) or helping staff create an account.