Pacific Formwork Case Study
When their mental health provider ceased operations, Pacific Formwork turned disruption into opportunity. Learn how they achieved remarkable 50% platform engagement through Foremind's services.
Foremind helped Pacific Formwork restore comprehensive mental health support for their construction workforce by stepping in when their previous provider ceased operations, delivering enhanced EAP services and personal connections. Pacific Formwork faced an unexpected challenge when their previous mental health provider ceased operations at the end of last year. Like many construction companies in Canberra, this left them without the specialised support their workforce had come to rely on, creating a significant gap in services at a time when their team needed continued access to mental health resources.
“As HSEQ Manager, my focus is ensuring safety remains paramount across both our Formwork and Precast businesses. We operate as one dedicated family, working together to uphold the highest standards and deliver the best possible final product., Foremind helps us take care of our people so they can show up and meet the standard we expect” Luis Santos, Group HSEQ Manager at Pacific Formwork
The construction industry's unique pressures - physical demands, project deadlines, and workplace culture - require providers who understand these specific challenges. Pacific Formwork needed more than just a replacement service; they wanted to enhance their mental health support offering.
Elevating Support Beyond Replacement
Pacific Formwork partnered with Foremind to implement a comprehensive EAP featuring professional counselling services, in person talks, and psychological health support. This approach went beyond simply filling the gap left by their previous provider, offering their workforce an entirely new level of mental health support.Foremind's blend of digital accessibility and personal connection proved particularly valuable, with in-person talks helping to build trust and familiarity with the service amongst construction workers who may be hesitant to engage with purely digital platforms.
Outstanding Workforce Engagement
Pacific Formwork's response to industry disruption demonstrates how challenges can become catalysts for improvement. By choosing to invest in enhanced mental health support rather than simply finding the nearest replacement, they've created a stronger foundation for employee wellbeing that positions them as a leader in construction industry mental health support.
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We partner with counsellors who work in private practice so they are also free to work for other organisations if they see fit. The all have their own private practices however, they’re still all handpicked by Louise… Never had an issue with any of our counsellors… we maintain high levels of quality control.
Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All our counsellors are contractors. They are highly qualified and go through long interview processes to ensure they are the right fit.
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.