Pacific Formwork Case Study
When their mental health provider ceased operations, Pacific Formwork turned disruption into opportunity. Learn how they achieved remarkable 50% platform engagement through Foremind's services.
Foremind helped Pacific Formwork restore comprehensive mental health support for their construction workforce by stepping in when their previous provider ceased operations, delivering enhanced EAP services and personal connections. Pacific Formwork faced an unexpected challenge when their previous mental health provider ceased operations at the end of last year. Like many construction companies in Canberra, this left them without the specialised support their workforce had come to rely on, creating a significant gap in services at a time when their team needed continued access to mental health resources.
“As HSEQ Manager, my focus is ensuring safety remains paramount across both our Formwork and Precast businesses. We operate as one dedicated family, working together to uphold the highest standards and deliver the best possible final product., Foremind helps us take care of our people so they can show up and meet the standard we expect” Luis Santos, Group HSEQ Manager at Pacific Formwork
The construction industry's unique pressures - physical demands, project deadlines, and workplace culture - require providers who understand these specific challenges. Pacific Formwork needed more than just a replacement service; they wanted to enhance their mental health support offering.
Elevating Support Beyond Replacement
Pacific Formwork partnered with Foremind to implement a comprehensive EAP featuring professional counselling services, in person talks, and psychological health support. This approach went beyond simply filling the gap left by their previous provider, offering their workforce an entirely new level of mental health support.Foremind's blend of digital accessibility and personal connection proved particularly valuable, with in-person talks helping to build trust and familiarity with the service amongst construction workers who may be hesitant to engage with purely digital platforms.
Outstanding Workforce Engagement
Pacific Formwork's response to industry disruption demonstrates how challenges can become catalysts for improvement. By choosing to invest in enhanced mental health support rather than simply finding the nearest replacement, they've created a stronger foundation for employee wellbeing that positions them as a leader in construction industry mental health support.
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All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.
What is the difference between counsellors and psychologists? 1. Qualifications & Training - Counsellor: Typically holds a Diploma or Master’s degree in counselling, or psychotherapy. Their training is focused on practical techniques for supporting mental health and well-being.- Psychologist: Requires a Master’s or Doctorate degree in psychology and must be registered with a AHPRA Their training includes clinical assessments, diagnosis, and therapy.2. Scope of Practice- Counsellor: Provides talk therapy and guidance for life challenges like stress, anxiety, work issues, and relationships. They help clients develop coping strategies but do not diagnose mental disorders.- Psychologist: Can provide therapy like a counsellor but also conducts clinical assessments, diagnoses mental health disorders, and uses evidence-based treatments like CBT (Cognitive Behavioral Therapy).3. Who Should You See?- If someone needs support for personal or work-related challenges, a counsellor is often enough.- If someone is experiencing mental health concerns, like depression, PTSD, or needs a formal diagnosis, a psychologist is more appropriate.
- Counsellors only offer f2f after the initial consult.- At Foremind, all face-to-face sessions must begin with an initial online session.- The initial online session gives your counsellor the opportunity to explain exactly how their face-to-face sessions work, what options are available, and to ensure everything is properly scheduled. This helps avoid confusion and makes sure you get the best experience possible.- For sales team info; @Dylan This is because our system currently doesn't allow therapists to list separate locations and availability for face-to-face sessions, and many of our counsellors offer in-person appointments only at specific times or locations.- For example, Skai near Byron Bay provides face-to-face sessions, but only on Thursdays and with enough advance notice to arrange space and travel.- F2F sessions also need a bigger time-buffer between so they cannot be booked back-to-back.- Availability for space -- First session is counted + information to book in counselling to allow make- F2f take 3 sessions to break through pleasing tendencies - therapeutic alliance - online