EngineRoom Case Study
Establishing mental health support for a fully remote workforce presents unique challenges. Explore how EngineRoom achieved strong engagement with their first EAP through Foremind's 24-hour platform.
Foremind helped EngineRoom establish their first Employee Assistance Program by delivering 24-hour mental health support through resources and accessible counselling services, designed for their entirely remote workforce, achieving high engagement across their distributed team.EngineRoom, a growth marketing platform has a completely remote workforce.
Their work brings intense performance pressures and data-driven targets, whilst remote work can create isolation challenges that traditional office environments might otherwise address through informal peer support.
"At EngineRoom, supporting our people means meeting them where they are and for a fully remote workforce, that requires something different. Foremind gave us a way to provide real, accessible mental health support that fits into the rhythm of remote work. What stood out most was not just the 24/7 access to counselling and resources, but the genuine engagement we saw from our team. It also took pressure off our leaders, giving them confidence that when teammates needed more personal and accredited counselling support, they had somewhere safe and professional to turn. It proved to us that when you make wellbeing practical, relevant, and easy to access, people will use it and it truly makes a real difference." -Jessica Bridge, Head of People & Culture, EngineRoom
24-Hour Support for a Global Team
EngineRoom implemented Foremind's comprehensive EAP featuring professional counselling services, mental health resources, and a wellbeing presentation during a company webinar. The round-the-clock accessibility proved essential for their distributed team working across different time zones and schedules.
Pioneering Remote-First Wellbeing
EngineRoom has impressive usage rates and strong platform engagement - demonstrating that remote professionals will actively use mental health services when they're genuinely accessible, relevant to their work environment and promoted correctly internally.EngineRoom's approach shows how companies can successfully implement their first EAP in a fully remote environment, creating comprehensive employee support that matches the flexibility their workforce expects whilst addressing the unique challenges of distributed growth marketing work.
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Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.
What is the difference between counsellors and psychologists? 1. Qualifications & Training - Counsellor: Typically holds a Diploma or Master’s degree in counselling, or psychotherapy. Their training is focused on practical techniques for supporting mental health and well-being.- Psychologist: Requires a Master’s or Doctorate degree in psychology and must be registered with a AHPRA Their training includes clinical assessments, diagnosis, and therapy.2. Scope of Practice- Counsellor: Provides talk therapy and guidance for life challenges like stress, anxiety, work issues, and relationships. They help clients develop coping strategies but do not diagnose mental disorders.- Psychologist: Can provide therapy like a counsellor but also conducts clinical assessments, diagnoses mental health disorders, and uses evidence-based treatments like CBT (Cognitive Behavioral Therapy).3. Who Should You See?- If someone needs support for personal or work-related challenges, a counsellor is often enough.- If someone is experiencing mental health concerns, like depression, PTSD, or needs a formal diagnosis, a psychologist is more appropriate.
- Counsellors only offer f2f after the initial consult.- At Foremind, all face-to-face sessions must begin with an initial online session.- The initial online session gives your counsellor the opportunity to explain exactly how their face-to-face sessions work, what options are available, and to ensure everything is properly scheduled. This helps avoid confusion and makes sure you get the best experience possible.- For sales team info; @Dylan This is because our system currently doesn't allow therapists to list separate locations and availability for face-to-face sessions, and many of our counsellors offer in-person appointments only at specific times or locations.- For example, Skai near Byron Bay provides face-to-face sessions, but only on Thursdays and with enough advance notice to arrange space and travel.- F2F sessions also need a bigger time-buffer between so they cannot be booked back-to-back.- Availability for space -- First session is counted + information to book in counselling to allow make- F2f take 3 sessions to break through pleasing tendencies - therapeutic alliance - online