Critical Incident Response Handbook For Leaders
Your essential guide to managing workplace trauma following a critical incident.
Download our Critical Incident Response Handbook For Leaders
A critical incident is any event that:
• Involves actual or threatened death, serious injury, or sexual violence
• Causes significant psychological distress to witness or participants
• Disrupts normal workplace operations
• Has the potential to cause ongoing psychological harm
In this guide we discuss our 3-pillar response framework to critical incidents and go through some example scenarios to help you understand the best practice protocols and procedures that will ensure your team is supported in the short, medium and long term.
Key Takeaway: The goal isn’t to prevent all critical incidents, but to respond in ways that support recovery and prevent long-term psychological harm. Foremind’s approach to critical incident response recognises that the quality of the response significantly impacts long-term outcomes.
Hello 👋 I’m Joel the founder of Foremind.
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Answers to the frequently asked questions.
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Yes, we have culturally competent counsellors available, including those able to work with first nation and CALD employees.
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Employees can access our platform on any device (mobile, laptop, desktop, etc.) as long you have the website link - no need to download any app on devices. You wouldn’t need to enrol any of your staff individually.- When we do our onboarding, we ask for the first name, last name and email of all your employees, and send out an email invite to all them which will allow them to create their own individual account to access the platform. For new staff we can also invite them or provide you with a unique link to embed in your onboarding process, whichever is more convenient for you. We also kick things off with a launch webinar or video to make sure everyone is aware of Foremind and how to use it. We’ll also provide you with any collateral such as posters, QR codes, brochures etc. to help drive awareness and encourage people to create an account in the platform.
The support line is answered by our reception service 24/7. It is for urgent platform or session-related issues only (e.g. *“My counsellor didn’t show”*) or helping staff create an account.