Psychosocial Hazards – Violence and Aggression
Violence and aggression threaten workplace safety. Discover how to manage these hazards with Foremind.
Psychosocial Hazards – Violence and Aggression
All staff have the right to feel safe at work and not be threatened by staff or customers. Violence and aggression is a risk and a hazard in itself and includes direct violence, or threats of violence from other workers (including workers of other businesses), customers, patients or clients (including assault).
Let’s Look at an Example
Peter works at a late night petrol station that is the only one open past midnight. As a result many of Peter’s customers are intoxicated and can be difficult. Peter has been verbally abused, called racist names, spat at and had items thrown at him. Peter hates working these shifts and is now having panic attacks before going to work on Saturday evenings.
Your Compliance Checklist
Do you have the following in place within your organisation?
- A Psychosocial Hazard screening tool
- Incident reporting for staff
- A risk assessment framework
- A review system with automated alerts
- An Employee Assistance Program (EAP)
- Manager training program
Find out how Foremind supports you manage your compliance!
Hello 👋 I’m Joel the founder of Foremind.
Are you ready for simplified support & compliance?
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Answers to the frequently asked questions.
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Foremind offers multilingual support, with professionals available in languages including Spanish, Portuguese, mandarin, vietnamese and Persian
All counsellors must apply to the role and are interviewed before added to the platform, must meet the criteria as per the below.- We employee counsellors, mental health social workers, mental health nurses and psychotherapists.- Qualifications in Counselling, Psychotherapy or Social Work, minimum Bachelor or Masters qualification- Minimum 3 years direct practice experience post graduation- Registration with appropriate body – PACFA Clinical registration, ACA level 2 minimum, Accredited Mental health Social worker or Clinical Social worker- Broad experience providing individual coaching, counselling and support for personal and work-related issues- How far reaching is your EAP? We have counsellors located in every major city in Australia.
What is the difference between counsellors and psychologists? 1. Qualifications & Training - Counsellor: Typically holds a Diploma or Master’s degree in counselling, or psychotherapy. Their training is focused on practical techniques for supporting mental health and well-being.- Psychologist: Requires a Master’s or Doctorate degree in psychology and must be registered with a AHPRA Their training includes clinical assessments, diagnosis, and therapy.2. Scope of Practice- Counsellor: Provides talk therapy and guidance for life challenges like stress, anxiety, work issues, and relationships. They help clients develop coping strategies but do not diagnose mental disorders.- Psychologist: Can provide therapy like a counsellor but also conducts clinical assessments, diagnoses mental health disorders, and uses evidence-based treatments like CBT (Cognitive Behavioral Therapy).3. Who Should You See?- If someone needs support for personal or work-related challenges, a counsellor is often enough.- If someone is experiencing mental health concerns, like depression, PTSD, or needs a formal diagnosis, a psychologist is more appropriate.
- Counsellors only offer f2f after the initial consult.- At Foremind, all face-to-face sessions must begin with an initial online session.- The initial online session gives your counsellor the opportunity to explain exactly how their face-to-face sessions work, what options are available, and to ensure everything is properly scheduled. This helps avoid confusion and makes sure you get the best experience possible.- For sales team info; @Dylan This is because our system currently doesn't allow therapists to list separate locations and availability for face-to-face sessions, and many of our counsellors offer in-person appointments only at specific times or locations.- For example, Skai near Byron Bay provides face-to-face sessions, but only on Thursdays and with enough advance notice to arrange space and travel.- F2F sessions also need a bigger time-buffer between so they cannot be booked back-to-back.- Availability for space -- First session is counted + information to book in counselling to allow make- F2f take 3 sessions to break through pleasing tendencies - therapeutic alliance - online