EAP for small business

Most EAPs go unused because of how they're accessed, not because staff don't need them. Phoning a stranger, explaining yourself, then waiting weeks is enough to stop most people before they start. Foremind removes all three steps: staff see real counsellor profiles, pick someone themselves, and book the same day.

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If you already have a provider, the question worth asking is what your current utilisation is. Most traditional EAPs sit in low single digits, which means you're paying for cover your people aren't reaching. If yours is being used, staff can get seen quickly, and it covers your psychosocial obligations, there's no reason to move. If not, it's worth knowing what you're getting for the spend.

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Yes. We support organisations from 5 staff up to several hundred, and pay-as-you-go pricing means smaller teams aren't paying for capacity they won't use.

Small businesses are often the ones who need it most. There's usually no HR function, no one trained in mental health, and the owner or office manager ends up carrying it alongside everything else. Foremind is built to run without that — staff self-register and book their own sessions, we handle the launch, and the reporting generates itself.

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Yes. A 24/7 after-hours crisis line means staff can reach someone immediately at any hour, including nights and weekends.

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Counselling appointments are also available outside standard business hours, so shift-based and on-call teams aren't limited to a nine-to-five window. Those are two different things, and it's worth checking any provider offers both rather than just the crisis line.

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Most EAPs price per employee per month across your whole headcount, which means a small team pays for cover whether anyone uses it or not. At 10 or 20 staff that maths rarely works.

Pay-as-you-go removes the problem. You get platform access for your team and pay only for sessions actually used, so there's no minimum spend on capacity you may not need. If you'd rather have a predictable figure, inclusive plans bundle a set number of sessions per employee, and discounted pricing is available for not-for-profits and charities. See pricing →

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Yes. Every practitioner on the platform holds current membership with an Australian professional body and practises under Australian standards, codes of ethics and disciplinary frameworks. There are no offshore call centres.

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Practitioners hold membership with the Australian Counselling Association, the Psychotherapy and Counselling Federation of Australia, or the Australian Association of Social Workers, along with a current Working with Children or Vulnerable People Check.

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Yes. The duty of care is the same whether you employ seven people or seven hundred, and there's no small-business exemption.

You're required to identify psychosocial hazards, assess the risk, control it so far as is reasonably practicable, and review whether those controls are working — with documented evidence at each step. The process is simpler at smaller scale, but it still has to be done and it still has to be written down.

Worth knowing that having an EAP doesn't cover it alone. Counselling is a control, and a good one, but it only addresses harm after it has happened. It doesn't identify hazards or evidence that anything improved.